Thank you for choosing Audrixs for your audio appliances needs. We strive to ensure your satisfaction with our products, and our return policy is designed to make your shopping experience as smooth as possible.

1. Return Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.

2. Timeframe:

  • You have 7 days from the date of purchase to initiate a return.
  • After 8 days, unfortunately, we cannot offer you a refund or exchange.

3. Returns Process:

  • To initiate a return, please contact us via email at audrixs.com@gmail.com.
  • In your email, provide your order number, a brief reason for the return, and any relevant details.
  • Our customer service team will guide you through the return process.

4. Shipping:

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

6. Exchanges:

  • If you wish to exchange an item, please contact us to discuss the details. We will do our best to accommodate your request.

7. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

8. Contact Information:

Note: Please carefully package your return to prevent damage during transit. We recommend using a trackable shipping service.

We appreciate your understanding and cooperation. At Audrixs, we are committed to providing the best customer service, and we look forward to assisting you with any concerns you may have.

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Free Shipping | Cash on Delivery | 7 Days Return Policy
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